A Student and Advisor Review Materials on a Computer.

Information Technology Support

Apply      Request info

The Information Technology  Support (IT) program provides students with the basis to become an IT support professional in a help desk environment in just one semester.

The IT Support certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace through instruction that includes hands-on implementation practices using current IT tools.

Flexibleafforadable Blk

Affordable & flexible learning options

Handsoneducation Blk

Hands-on training from industry experts

Opportunities Blk

Career opportunities in virtually any industry

Potential Jobs:

  • Computer Help Desk Specialist
  • IT Technician
  • Computer Support Specialist
  • Network Support Specialist

Salary Information:
Median Wage: $28.71 per hour

Information provided is for Minnesota. See current data at careerwise.minnstate.edu.

Program Details

Program Details (pdf)

The Anoka Technical College Information Technology (IT) Support certificate is a 15-credit program and is designed to prepare graduates to successfully compete for entry-level positions in the IT field.

The program provides students with the basis to become an IT support professional in a help desk environment. This is an entry-level IT position, which involves technical support of end users. IT support professional provide assistance to other employees within or outside of the organization with common IT problems and questions. IT Support professionals work with the ticketing system in the organization to ensures issues are escalated appropriately and resolved. The curriculum combines theoretical design instruction with hands-on implementation practices using current IT tools. Students learn the skills necessary to be successful IT support professionals.

The IT Support certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace.

  1. Apply critical thinking skills in the identification, analysis and resolution of information technology problems.
  2. Exhibit interpersonal skills and a professional attitude while working in an information technology environment.
  3. Clearly express ideas and information in written and spoken form.
  4. Analyze, design and document system specifications to meet client needs.
  5. Apply project management techniques to solve business problems.
  6. Collaborate with a team to design and develop customer software-based solutions and integrate them into the user environment.

Take a virtual tour to get an idea of what it's like to be a student at Anoka Tech.

Virtual Tour

Some courses in this program may require a prerequisite. Please see course descriptions for more details.

Program Sequence

 First Semester 15
BDAT 1005 Data Analysis Fundamentals 2
ITEC 1003 Networking Fundamentals
2
ITEC 1011 Programming Logic & Design 4
ITEC 1016 Web Development Technologies 4
TLIT 1005 Technology Fundamentals
3

Students can choose to complete this program part-time. Part-time students will take longer to complete their program than students who follow the full-time sequence listed on the official program guide.

Because every course may not be offered each semester, it is important for part-time students to reach out to their faculty advisors for help in planning their long-term, part-time course sequence.

First Semester Course Options

Required: TLIT1005 - Technology Fundamentals

Additional to be added until you reach desired credits:
BDAT 1005 - Data Analysis Fundamentals
ITEC 1003 - Networking Fundamentals
ITEC 1011 - Programming Logic & Design
ITEC 1016 - Web Development Technologies

View Course Schedule

Developmental Courses

Degree students must take MATH 1550 Introduction to Statistics which requires a ACCUPLACER QAS (Quantitative Reasoning, Algebra & Statistics) score of 265. Students who do not meet any of the prerequisites must take the appropriate developmental math course(s) (MATH 0801 Basic Math and/or MATH 0900 Elementary Algebra) as determined by the placement chart before taking MATH 1550.

For detailed questions about your program or to plan your long-term part-time sequence, reach out to your faculty advisor. 

Business Data Analyst
AAS degree, diploma

Information Technology Management
AAS degree

Network Management & Security
AAS degree, diploma

Software Development
AAS degree, diploma

Web Design & Development
AAS degree, diploma

Faculty

photo placeholder
Tracy Hoffman
THoffman@kongtiaolg.com
Lisa Hubbard
Lisa Hubbard
LHubbard@kongtiaolg.com
Mm2778ke
Julie Myers
JMyers@kongtiaolg.com

Enrollment Services
EnrollmentServices@kongtiaolg.com
763-576-7710

Current Students

register for classes

Students must earn a cumulative 2.0 GPA or higher to be eligible for graduation from this program.

Apply to Graduate

Start Dates:

Fall semester: August
Spring semester: January

Multiple start options each semester.

Upcoming Events:

Mar
05
Collegewide Virtual Information Session
  10 AM to 11 AM
  Zoom
RSVP
Contact

Enrollment Services
EnrollmentServices@kongtiaolg.com
763-576-7710

Take the Next Step